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I wasn't blaming the robots. I was blaming the people who run them so poorly.
FWIW, I definitely agree with you on your points - these are poor implementations of technology, and as a technologist, I felt it necessary to speak up for my (as of current, anyway) less than sentient friends.
The "bots", as it were, still need humans who know how to use the right tool for the right job and then configure it properly. Using these tools, I think a much more personal, transparent, and expedient approach can be taken to most things.
In the end, a net win for everyone.